Política de reembolso

Refund and Returns Policy

At Liquor Wine Cave, we are committed to quality and service, ensuring our practices align with Australian Consumer Law for a fair and transparent experience.

Returns and Refunds

Liquor Wine Cave does not accept returns or provide refunds for change of mind. However, if the item you receive is faulty, damaged, or incorrectly sent, we will promptly assist with an appropriate remedy, which may include a repair, replacement, or refund, depending on the nature of the issue.

Reporting an Issue

If you believe your order qualifies for a return or remedy, please contact our team at orders@liquorwinecave.com.au within 7 days of receiving your product. In your email, include:

• Your order number

• A description of the issue

• Supporting evidence, such as photos of the damaged or incorrect item

Once we verify the claim, our team will work to resolve it promptly.

Shipping Costs

If Liquor Wine Cave is at fault due to a faulty, damaged, or incorrectly supplied item, we will cover all shipping costs associated with the return. However, if a return is requested outside of our usual acceptance conditions, the customer will be responsible for all shipping costs. Additionally, the original order’s shipping fee and any optional insurance costs will not be refunded.

Condition of Returns

Items must be returned in their original condition, including packaging, unless the fault or damage prevents this. In some cases, we may ask that the faulty items be returned to us, depending on the nature of the issue.

Further Assistance

For any questions or clarifications regarding our refund policy or if you need assistance with a product issue, please reach out to orders@liquorwinecave.com.au. We are here to ensure a positive experience with Liquor Wine Cave.

This policy clarifies the handling of shipping costs in fault and non-fault cases, along with instructions for contacting Liquor Wine Cave for returns. Let me know if you’d like any other additions!